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We use a combination of FedEx, UPS, and USPS. Rates will vary across different carriers depending on size and weight of your total order.
Gift Card Shipping is to be used only on GIFT CARDS.
Some items are shipped directly from the manufacturer. Shipping rates may vary on those items.
International Shipping
Currently we do not ship internationally and only the the continental US.
Holiday & Emergency Events Shipping
During major US holidays and emergency events (such as the pandemic, port delays, truck delays, snowstorms, gas shortages, etc), we may amend our shipping policies here to reflect additional processing and shipping times.
RETURNS
We offer returns for up to 30 days after purchase. If 30 days have gone by since your purchase, please contact us for assistance. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns on items which have been opened unless the product is defective, and we require email approval for those items as well as picture documentation of the reason for return.
We do not accept returns on plush, pacifiers, blankets, LEGO, books, clothing, food and candy, or dish or drinkware.
We do not accept returns on sale items.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Some sale items are able to be returned for a refund. If you have any questions or concerns about sale items, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please email us for details at [email protected].
Missing or Broken Pieces (if applicable)
We ship out items that are received directly from the manufacturer, which we understand to be complete. Occasionally an item will make it to our store with a missing or broken piece(s). If you receive one of these items please check with the manufacturer about replacement of missing or broken pieces. Many of our vendors offer to send replacement parts to our customers free of charge so that they can track quality control. If you are unable to find this information, feel free to contact us for assistance.
If the order you receive was a gift shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
Return Shipping
To return your product, you should mail your product to:
San Marino Toys LLC
2476 Huntington Drive
San Marino, CA 91108
Shipping costs are non-refundable. If you need to return an item, we will provide a return label and deduct the cost of return shipping from your refund. If you receive a product that is defective, please contact us for assistance.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.